Frequently Asked Questions
Everything you need to know about Dandy Lions Cosmetics products, shipping, and more.
Are Dandy Lions Cosmetics products cruelty-free and vegan?
Yes, we are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients like beeswax or carmine in our formulations.
How long will it take for my order to ship?
Standard processing time is 3-5 business days. Once shipped, domestic orders typically arrive within 3-7 business days depending on the selected shipping method.
What is your return policy for beauty products?
Due to the hygienic nature of cosmetics, we cannot accept returns on used items. However, if your product arrives damaged or you receive the wrong item, please contact us within 14 days for a replacement or refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Are your eyeshadows and pigments safe for sensitive eyes?
Our products are formulated with high-quality, cosmetic-grade ingredients. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have sensitive skin or allergies.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to change or cancel your order, please email our support team within 2 hours of placement. Once an order has moved to the fulfillment stage, we are unable to make changes.